FAQ - Laser Cut Files, Formats & Downloads
Everything you need to know before and after buying a laser cut file from Atacan. Still stuck? Email info@atacan.co.uk or use the contact form - we usually reply within 24 hours.
Ordering and delivery
Is this a physical product?
No. Every item in our store is a digital file. Nothing will be shipped to you and there are no shipping costs.
How do I get my files after paying?
Right after payment you will see a download link on the order confirmation page, and the same link is emailed to you. If you created an account, the files are also available under your account page.
I did not receive the download email.
Check your spam or junk folder first. If it is not there, contact us with your order number and we will resend the files.
Can I download on my phone or tablet?
We strongly recommend downloading on a computer. Files come as a ZIP archive and most phones and tablets cannot open ZIP files or cutting software.
Can I get a refund?
Because files are delivered instantly, digital downloads are not refundable. If a file is missing or will not open, contact us and we will help you get it working.
Is there a multi-buy discount?
Yes. Add 3 or more paid files to your cart and 20% comes off automatically - no code needed.
Files and formats
Which file formats are included?
Each listing states its formats. Most products include SVG, DXF, AI, PDF and CDR in one ZIP file, so you can open them in LightBurn, xTool Creative Space, Glowforge, Inkscape, Illustrator, CorelDRAW and AutoCAD.
Which laser machines are the files compatible with?
Any machine that accepts vector files: Glowforge, xTool, OMTech, Ortur, Atomstack, Sculpfun, Trotec, Epilog, Thunder Laser and other CO2 or diode lasers running LightBurn or similar software.
What material thickness do I need?
Where it matters (boxes, stands, 3D projects with slots) the listing states the thickness the file was designed for, most often 3 mm (1/8 inch). Flat designs such as ornaments, earrings and wall art can be cut from any thickness.
Are the files tested?
Yes. Designs are test-cut on our own laser, and files are drawn as clean lines with no stray or duplicated paths.
Can I resize the designs?
Flat designs without slots (frames, signs, ornaments) can be resized to any size as long as you keep the width-to-height ratio. Projects with interlocking slots are different: the slots change in proportion with the overall size, so resizing them needs careful slot adjustments and recalculated proportions. We recommend cutting slotted projects at the size and thickness stated in the listing.
Licence and usage
Can I sell items I cut from your files?
Yes. You may make and sell up to 10 finished physical pieces from each file - in your shop, at craft fairs or online.
What if I want to make more than 10?
For larger production runs, buy our Commercial Use License. One licence covers all of our designs.
What am I not allowed to do?
You may not resell, share, give away or redistribute the digital files themselves, in whole or in part, including as part of another digital bundle.
Do you take custom design orders?
We are not taking custom or personalised design orders at the moment. Please browse our full catalogue - with more than 2,600 designs there is a good chance what you need is already there.